Merchant Customer Success

Investment in great people

We understand that the key driving force behind any great business is its people. We invest a huge amount of time in getting the right people on-board; people that care not only about the business and what it stands for but also care about our customers.

By partnering with Flexseal you’ll have access to the following support teams:

• Customer service for a fast response to customer queries
• Sales administration ensuring the sales process is smooth and pain free
• Sales analysts – continually analysing customer sales to spot any potential issues early and work with you to rectify them
• Area sales managers working with your sales teams to grow your business
• Business development focused on identifying gaps in your product profile
• Training team ensuring your staff have the knowledge they need to sell
• Marketing team to support product merchandising and helping you to create a link between your brand and ours
• Technical team dealing with requests for technical information on your behalf

Largest range and stock holding

By choosing to partner with Flexseal our customers have instant access to the largest stock holding of couplings in the UK market.

Not just that, but our innovation strategy ensures that we can provide solutions for more scenarios than any other coupling manufacturer.

Size Range: 23mm – any size (any everything in between)

Not just couplings

Our ethos of adding value to all of the businesses we deal with has encouraged Flexseal to use our skills of pipe sealing and the movement of water to bring our customers new opportunities.

Not only do we have a strong traditional flexible coupling range but we also offer innovations for the wider Civils & Drainage markets, Water Management sectors and Plumbing, such as:

• Innovative internal pushfit couplings
• WRc approved range of lateral connection Saddles
• Wall, Gully and Tank Seals, as well as Puddle Flanges
• In-line backwater valves and retro fit non-return valves
• Access Points for soil stacks
• Domestic channel drainage including slot drain
• Flap valves and penstocks
• A complete range of universal plumbing fittings

Fast delivery when you need it yesterday

The Flexseal product is naturally a reactive one, and when an emergency hits, our customers can be confident that we’ve got them covered. Our delivery packages put the control in your hands, UK mainland customers can choose from:

• Same Day
• Next Day (on a pre 10:30am, or pre 12pm)
• Standard 2-3 days

We don’t set an order cut off time as we’ll always do our best to get the goods out of the door whatever time the order is placed. When you do place an order with Flexseal, our ERP system will automatically keep you up-to-date throughout the entire process:

• Order acknowledgements
• Dispatch confirmations
• Delivery tracking

Flexseal Academy

Putting stock into branches is just the first phase in our partnership with new customers. After this, your teams knowledge of our products is of the up-most importance. And over the years we’ve developed merchant relevant training materials focused on:

• Products and their applications
• Site and project scenarios
• Sales tips & tactics
• Maximising profit
• Best practice
• Stock profiling
• Becoming more competitive

We can deliver training in branch, at our manufacturing site in Barnsley or online at academy.flexseal.co.uk

Key benefits of Flexseal’s online academy:

1. Training that’s made bespoke for you and your products.
2. A record of which staff have been trained and on which products.
3. Performance reviewed by Flexseal to offer additional support if needed.

Flexseal Portal

We understand that when a merchant is dealing with a customer, they sometimes need product information, fast. We’ve created an online portal that provides you with all of the relevant technical, sales and marketing materials needed to run your business, available by secure login at portal.flexseal.co.uk

Flexseal portal for merchant marketing teams

As a Flexseal partner, you get access to your very own area of the Flexseal Portal. Meaning, all of the materials created by the Flexseal marketing team can be dual branded and readily available in your portal. Your team will have access to:

• Images and videos
• Brochures and flyers
• Website descriptions
• Social media images
• Email footers
• Press releases
• Technical datasheets
• etc

Flexseal App

Find the product you need in seconds with the Flexseal Product Selector App. When time is of the essence in a builders merchant, trying to figure out which coupling your customer needs to make a connection can be a stressful task. The Flexseal App takes the time and stress out of specifying Flexseal products by specifying them for you.

3 simple steps to find the coupling you need: